doIT solutions GmbH offers manufacturer-independent support for all of the products in the portfolio. This support is provided by our certified technicians, whose long-standing experience as IT professionals is complemented by their expertise in the specific products for which support is offered. In particular, eSOC support staff can also help customers with enquiries about integrating technical modules with one another. We are here to help—whether you have questions about troubleshooting software or hardware faults or need assistance with technical product issues. We handle escalation management with the manufacturer and the documentation of manufacturer maintenance agreements.
All incidents are also recorded in the eSOC Support Portal and there is no limit to the number that can be reported.