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6 - 8 October 2020 // Nuremberg

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Exhibitors & Products it-sa 2019
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ISIS 12: Support of the Information Security Systems Standard with the Helpdesk

Regardless of whether you are looking for a pure tool for trouble ticketing, ITSM or even full-service management, HEINZELMANN's modular structure adapts individually to the needs and service processes of your company.
The HEINZELMANN Service Desk is what you need from it - trouble ticketing or a helpdesk system that supports employees in documenting and organizing error messages, inquiries, problems or requirements within the company. It is also suitable for all types of tasks that have to be processed, decided and completed in a defined process. HEINZELMANN can also be used to map all ISIS 12 standards.

Focal points at a glance:

  • Networking of the ticket system with directory services
  • Workflows
  • Mapping of ITIL processes
  • Error messages and service requests

More information: https://www.fair-computer.de/en/produkte/heinzelmann_servicedesk/


HEINZELMANN Service.Desk is assigned to following product groups:

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