OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the on premise and cloud-based versions of the OTRS Business Solution™ and OTRS Business Solution™ Managed, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM.
With subsidiaries in the US, Hong Kong, Singapore, Mexico and Brazil, OTRS Group supports companies with an integrated solution, that helps to increase the efficiency of service management while saving costs and resources. Key customers include industry leaders such as Bayer Pharma AG, Max-Planck-Institute, Toyota, Huawei, Hapag-Lloyd, Lufthansa, Airbus, IBM, Porsche, Siemens, und Banco do Brasil (Bank of Brazil) as well as more than 170,000 other organizations worldwide. OTRS is available in 38 languages, offers a fully responsive design to be used on every mobile device, and is used by more than 40 percent of the DAX 30 companies.
Find out more about OTRS and our services at: www.otrs.com